Client Testimonials

Fergal O’Connell – GM of The Fitzwilliam Hotel – Dublin, Ireland

The Fitzwilliam Hotel has used the services of R-GON for two consecutive years and on both occasions the results that Ross has delivered have been impressive. The level of detail that he provides on employee feedback is invaluable. The results allow you to focus your efforts on what is important to staff, ultimately leading to greater engagement and a greater sense of cohesion amongst team members.

Alan Moody – GM of The Ashling Hotel – Dublin, Ireland

Great employee engagement is an ambition that we’ve had for some time. We’ve done a lot of work already and were delighted when R-GON came onto our radar. With R-GON’s ‘cause and effect’ survey we got great insights into what we were doing well and what we needed to improve. What really impressed us was the aftercare that Ross gave us and his advice on the best practices for improvement.

Kathleen Linehan – The Gleneagle Group – Kerry, Ireland

We used to do our own Survey Monkey engagement surveys. It’s only when we worked with RGON that we realised that we were missing so much. We learned about the importance of asking the right questions and the RGON insights and support from the results were invaluable.

Catherine O’Rourke – Castleknock Hotel – Dublin, Ireland

I love working with Ross and R-GON. He is professional, approachable and very supportive with the processes involved in the Employee Engagement Programme and is always available to help. With Ross’ assistance and guidance we have found solutions to all of our engagement difficulties and helped to create action plan’s for all Managers regardless of their style/experience.

Karen Bandoh – Ann Summers – London, UK

We engaged Ross and R-GON to help support our first business wide Engagement Survey. We were delighted with what was achieved and Ross demonstrated real expertise in building a survey that suited our requirements. Ross’ delivery of our results was great – concise, factual and tailored for different audiences. Ross also went the ‘extra mile’ in ensuring we understood everything, had action planning mechanics set up and emphasising how important it was to focus on taking forward the outputs.

Stefanie Brooks – Hastings Hotel Group – Belfast, UK

My experience with R-GON has been nothing but 5 Star from the very beginning with my first meeting with Ross. Every step of the way I felt supported and enabled to get the best out of this investment and the service has been of the highest standard. Many thanks and we look forward to continuing to work with you in the future.

Jonathan Kay – Group GM of the The Gleneagle Group – Kerry, Ireland

We prioritise Employee Engagement and we use R-GON for our bi-annual surveys. We find the insights to be incredibly valuable at strategic level. R-GON’s cause and effect approach makes it very easy to understand what’s effecting our team and what we can do to improve it.

Donnie V Tantoco – CEO of Rustan’s – Manila, Philippines

Dearest Ross,
It was a pleasure to meet you. Thank you for helping us understand in a very meaningful way what our customers think of us and for the first time our non-customers too. Appreciate your support!