Ross O’Neill, Managing Director of R-GON gained his front line experience in Ireland’s most exclusive 5 star resort and his passion for great Customer Experience never left him. Since then, he added years of experience with a top Change Management Consultancy – supporting blue chip and SME organisations develop a high performance culture.
R-GON was founded to support companies understand what their employees really think and what effect that has on their performance. Since founded in 2013, R-GON has built a reputation for no nonsense, practical insights… helping many great brands to improve productivity and engagement.
We Have Exclusive And Very Close Partnerships With Two World-Class Brands…
Kara Change Management, Kara.ie
Kara is a leading Change Management consultancy, working with blue-chip organisations in Ireland, UK, Europe and Middle East.
Kara has a strong track record in helping organisations develop a customer-centred culture to ensure great service day in, day out. A particular case in point is Selfridges UK who won the award for Best Dept Store in the World for the 3rd time. Customer Service is a key measurement criterion in that award. Kara also work with hundreds of hospitality outlets in the UK.
Kara also specialises in supporting companies to maximise people productivity. R-GON is linked to Kara very closely, tapping into a wealth of experience and can therefore bring immense added value to all projects.
CFI Group, CFIGroup.com
CFI are the global best for customer measurement. CFI use unique algorithms to understand what part of your service is most important to your client. CFI are the founding company of the American Customer Satisfaction Index (ACSI).
ACSI is the only cross industry customer satisfaction index of its kind, trusted by the United States government.
R-GON is the appointed partner of CFI in the UK and Ireland