We're The Voice

Of your customer! We safely measure your customer satisfaction... and give you practical insights and recommendations that will improve your service, thereby your sales.

Of your employees! We safely measure your employee engagement to identify strengths, issues and obstacles... and make insightful recommendations to improve morale and productivity.

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We're The Voice

Of your customer! We safely measure your customer satisfaction... and give you practical insights and recommendations that will improve your service, thereby your sales.

Of your employees! We safely measure your employee engagement to identify strengths, issues and obstacles... and make insightful recommendations to improve morale and productivity.

Without doubt, ‘people’ are the most important asset any organisation has and great people productivity is clearly important too. An Engagement Survey is the way to get a true understanding of how your people feel at a given point in time. It’s also a fantastic opportunity to get other feedback, such as what they think of communications, atmosphere, conditions, expectations.

Great Customer Experience is clearly important for every organisation. Customer Satisfaction Measurement is the way to get a true understanding of the service you’re providing and what your customers really think of you. It’s also a fantastic barometer to know your strengths and weaknesses, where improvements are needed - and bring to light hidden opportunities.

About Us

Ross O'Neill, Managing Director of R-GON gained his front line experience in Ireland's most exclusive 5 star resort and his passion for great Customer Experience never left him. Since then, he added years of experience with a top Change Management Consultancy – supporting blue chip and SME organisations develop a customer service excellence culture.

In RGON we have a strong belief in the intrinsic link between high employee engagement and great customer service.

R-GON was founded to support companies understand what their employees and customers really think. Since founded in 2014, R-GON has built a reputation for no nonsense, practical insights… helping many great brands to get R-GONised!!

We ensure a tailor-made approach with all projects. While surveys of your employees and customers play a big part in what we do – our real added value is in our insights coming from the surveys. With those insights, we’ll support and challenge you to dramatically improve your survey results and your financial results.

We Have Exclusive And Very Close Partnerships

With Two World-Class Brands...

Ross O'Neill

Managing Director of R-GON

Kara Change Management Kara.ie

Kara is a leading Change Management consultancy, working with blue-chip organisations in Ireland, UK, Europe and Middle East. Kara has a strong track record in helping organisations develop a customer-centred culture to ensure great service day in, day out. A particular case in point is Selfridges UK who won the award for Best Dept Store in the World for the 3rd time. Customer Service is a key measurement criterion in that award. Kara also work with hundreds of hospitality outlets in the UK.

Kara also specialises in supporting companies to maximise people productivity. R-GON is linked to Kara very closely, tapping into a wealth of experience and can therefore bring immense added value to all projects.

CFI Group CFIGroup.com

CFI are the global best for customer measurement. CFI use unique algorithms to understand what part of your service is most important to your client. CFI are the founding company of the American Customer Satisfaction Index (ACSI). ACSI is the only cross industry customer satisfaction index of its kind, trusted by the United States government.

R-GON is the appointed partner of CFI in the UK and Ireland

What We Do

We all know the importance of great customer experience and the link between great customer experience and customer retention and advocacy.

We see our role as helping companies improve their service by

1  Understanding what good service looks like for that company and designing the right survey

2  Surveying their actual customers

3  Providing feedback

Companies often struggle to get good feedback from their actual customers in a structured way to understand their whole experience.

So using our system we give great insightful feedback, we analyse the data to find areas of weakness and provide real insights and recommendations and bring light to hidden opportunities, to really help organisations improve their service – and as a result, improve sales.

One key ingredient for great customer experience is your team. So we also measure and survey employee satisfaction to find any obstacles the company may be putting in their way to prevent them from delivering great service.

Clients

Some Recent Clients Include...

See what they have to say about their experience with R-GON

Derek Cassells

Orangeye Media

Blog

Jonathan met Ross Today

I was recently in the market to buy a new suit. I was looking for something specific so I was quickly moving through the stores in the Dublin city area. I was shocked by the service I received in many of the stores (or lack thereof). There was no one to be seen in…

Read More

My Great Experience In Reiss – What Did They Get So Right?

I was recently in the market to buy a new suit. I was looking for something specific so I was quickly moving through the stores in the Dublin city area. I was shocked by the service I received in many of the stores (or lack thereof). There was no one to be seen in…

Read More

What Can We Learn From The Amazing Irish Fans?

So now that the dust has settled on the Irish dream of being in the Euros, and the last of the famous Irish fans have more than likely found their way home… now is a great opportunity to look back and see the benefits our country will receive as a result of our amazing fans.

Read More

What Can We Learn From The Amazing Irish Fans?

So now that the dust has settled on the Irish dream of being in the Euros, and the last of the famous Irish fans have more than likely found their way home… now is a great opportunity to look back and see the benefits our country will receive as a result of our amazing fans.

Read More

What Can We Learn From The Amazing Irish Fans?

So now that the dust has settled on the Irish dream of being in the Euros, and the last of the famous Irish fans have more than likely found their way home… now is a great opportunity to look back and see the benefits our country will receive as a result of our amazing fans.

Read More

My Great Experience In Reiss – What Did They Get So Right?

I was recently in the market to buy a new suit. I was looking for something specific so I was quickly moving through the stores in the Dublin city area. I was shocked by the service I received in many of the stores (or lack thereof). There was no one to be seen in…

Read More

Contact

R-GON Customer Insights
Kara Lodge
Celbridge
Kildare
W23 EFN8
Ireland
Tel: +353 1 442 8281
Email: info@rgon.com

R-GON Customer Insights
Dubai
UAE
Tel: +971 785 9065
Email: info@rgon.com

Contact R-GON Customer Insights

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